Cancellation Policy 

At Mysticolor, managed by Radiantroost It Services Private Limited, we are dedicated to providing you with a smooth and enjoyable shopping experience. In this policy, “we,” “our,” and “us” refer to Radiantroost It Services Private Limited, while “you,” “your,” and “user” refer to our valued customers. We understand that sometimes plans or fashion choices change, and you may need to cancel an order. Here is our simple and clear cancellation process to guide you. 

Cancelling Before Shipment 

You can cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first. 

To request a cancellation, please reach out to our customer support team via email. Our team will guide you through the process efficiently. 

If your order is eligible for cancellation, a full refund will be issued to your original payment method within 5–7 business days. 

Orders Already Shipped 

Once your order has been shipped, cancellation is no longer possible. 

However, you may initiate a return once the product is delivered, according to our Return and Refund Policy. 

This ensures you still have the flexibility to manage your order after delivery. 

Order Modifications 

We do not currently allow changes to items or shipping addresses after an order is placed. 

If you need to update your order, the best approach is to cancel it (if eligible) and place a new one with the correct details. 

This helps us process your order efficiently without delays or errors. 

Contact for Cancellation 

For any cancellation requests or questions, please contact our support team at: radiantroostitservicespvtltd@gmail.com. 

We appreciate your understanding and continued support. Our team is always ready to help make your shopping experience smooth and stress-free.